Q. How can we establish an "open account" with California Fine Wire?
A. California Fine Wire offers "open accounts" for domestic customers, only.
- Domestic Open Accounts:
- Precious Metals - Net 10 days on approved credit
- All others - 2%10 Net 30 days on approved credit
Q. Does California Fine Wire accept credit cards?
A. Yes. California Fine Wire accepts American Express, MasterCard, and VISA. credit cards.
Q. Do you have a distributor in China or the Far East?
A. California Fine Wire sells direct throughout the world and does not use distributors or agents. We can ship anywhere in the world using international carriers, such as, UPS International, FedEx International, DHL and BAX Global.
Q. How do I know if my order has been entered into your system?
A. We have a 100% online order confirmation in place, and once your E-mail address has been entered into our system the order confirmation will automatically be sent to you Via E-mail.
Q. When will my order ship and what method of shipping?
A. The scheduled ship date and method of shipping is indicated on your order confirmation.
Q. Can I expedite my order?
A. We understand that the ready availability of raw materials for your operation is critical to your success. At California Fine Wire we maintain a large inventory of materials in various sizes and configurations and strive to provide the shortest lead times possible. Even so, the fast pace of business today leads many customers to request tightly compressed lead times and even immediate shipments. However, as a custom manufacturer we do not stock finished product for immediate shipment. Also, with many customers simultaneously requesting expedited processing, it would not be fair to commit to providing service that, from a practical standpoint, we could not deliver. For this reason, we do not offer an expediting service. If you are in a dire situation, it is best to consult with our Customer Service Representative or your Account Manager to arrange a partial shipment and/or higher priority shipping methods. Also, you can discuss options, such as, scheduled shipments to avoid future occurrences.
Q. Do you accept blanket orders?
A. Yes, you can place a blanket order and request scheduled shipments.
Q. I ordered the wrong item. Can I cancel my order or change my order to a different item?
A. Yes. However, depending on the specific item and the stage of our processing, there may be a charge incurred. If the item that you ordered is commonly ordered by other customers, typically, there will not be a charge. Also, if you wish to add something to the processing, there would be an additional charge for the additional processing. For example, let's say that you needed insulated wire but you mistakenly ordered bare. We can just modify your existing order, add the insulation specification and charges and re-send your order confirmation. You can email or call your Account Manager and they will help you with the change.
Q. What is your return procedure and policy?
A. Customers may wish to return items for a variety of reasons. However, because most of the wire that is manufactured by California Fine wire is custom made to specific cutomer requirements, if you order something that you no longer need, you should contact your Account Manager to determine if the material is returnable. The re-stocking fee depends on the item being returned.
If there is a quality concern with an item or if you find it to be out of specification, contact your Account Manager or our Customer Service Representative, immediately, and describe your concerns and findings. If we require return of your material to resolve the issue, you will be given a Return Material Authorization (RMA) number. Carefully re-package the material to insure that there is no damage during the return trip.
CFW will not be responsible for damage resulting from improper handling or improper packaging.
Ship it to:
California Fine Wire
338 South Fourth Street
Grover Beach, CA 93433-1999
Upon receipt at California Fine Wire, your material will be logged in and moved to our Quality Assurance Department for evaluation. You will be notified of the results as soon as our evaluation is complete. If replacement is required, the re-manufacture of your order will have the highest priority in our Production Department and the replacement material will be re-shipped to you as soon as possible.
Additional details of the California Fine Wire return policy can be found in our Standard Terms and Conditions.
